Privacy Policy

Thank you for using Comptoir Sud Pacifique,

At Comptoir Sud Pacifique, your trust and privacy are very important to us when you use our services. That’s why we are committed to protecting all the personal data you provide to us when using our services.

This document explains how we process your personal data so that you have all the necessary legal information, understand the legal basis for processing this data, and know your rights concerning its protection. Please read our Privacy Policy carefully. If you have any doubts about how we use your personal data, we provide details below on how to contact us.

If you have used our services in the past, you know that we not only offer online services on our own website but also operate on other online platforms, such as social media. The explanations below also apply to those platforms and any type of information we collect from them or other digital means (for example, when you send an email to our customer service).

Please note that we may occasionally update the Privacy Policy. For this reason, we invite you to visit this page regularly to stay informed about how your personal data is handled. Rest assured, if any changes impact you, we will notify you in advance.

Who is responsible for processing your personal data?

The processing of your personal data is carried out by Comptoir Sud Pacifique S.A.S, with its registered office at 34 Place du Marché Saint Honoré, 75001 Paris (France).

What type of personal data is collected by Comptoir Sud Pacifique?

To help you make and manage your purchases, we require some basic data: your first and last name, your country of residence, your phone number, and your email address, as well as the information needed for payment. We may also need additional information to better assist you with your purchases. Similarly, we might use your purchase history to offer personalized promotions and offers.

If you make a purchase not only for yourself but also for others (e.g., a spouse, relative, or friend), we will need their contact details as well. In such cases, we assume that you have informed them about how we process personal data in accordance with our Privacy Policy and that they consent to you sharing their information with us.

If you contact us, whether via email, phone, or other channels such as social media, we may also collect personal data such as your name and contact details to respond to your inquiries.

For what purpose, and on what legal basis, is your personal data collected and used?

We primarily request your personal data to facilitate your purchases and provide the best possible service. If you allow us, we may also use your personal data to offer discounts and special offers we believe might interest you.

Depending on the purpose, the legal basis for processing your personal data varies. Specifically, we may process your data for:

a) Legitimate Interest:

We need your data to assist you whenever you request it, respond to your suggestions, or handle complaints or claims. Our customer service team is available to address your concerns via email or phone.

If you have made a purchase on our website, www.comptoir-sud-pacifique.com, we may contact you to:

(i) Send information related to your purchase, such as delivery updates.
(ii) Request feedback on your experience with Comptoir Sud Pacifique.
(iii) Provide updates on the status of your purchase or delivery.
(iv) Inform you about our products and services. The personal data you provide, along with your purchase history, helps us tailor our offers to you. You can unsubscribe at any time.

We believe that using your data in this way aligns with our legitimate interests and does not infringe on your privacy.

b) Legal Obligations:

We may be required to comply with legal obligations, such as sharing your details with government or security authorities to prevent fraud or illegal activities. Data processed for this purpose might include your name, postal and email address, IP address, and payment details.

c) Consent:

In certain cases, we will only process your data with your consent, such as when registering you as a user on our website. You will be fully informed about the purpose and methods of processing, allowing you to decide how your data is used.

For example, if you start a purchase but do not complete it, we may contact you to remind you or inform you about related products and services.

Does Comptoir Sud Pacifique share your personal data?

We are the legal entity responsible for collecting, using, and storing your personal data. Generally, we use your data internally. However, there are circumstances where sharing your data with third parties is necessary, always in line with this Privacy Policy.

Examples include:

• Service providers helping with marketing or customer satisfaction surveys.
• Government authorities or courts, as legally required.
• Payment providers for fraud detection and payment security.
• Legal advisors and other professional services.

Comptoir Sud Pacifique and social media

If you register on our website using a social media account, we may collect certain personal data, such as your name, email address, and profile picture. If permitted, we may also use social media tools to show you our advertisements.

How long is your personal data retained?

We keep your personal data as long as necessary to fulfill your order or as long as you permit us. Beyond that, it is stored securely for the legally required period.

Your rights and how to exercise them

You have rights under the law, including the right to access, rectify, delete, or limit the use of your data. You can also request the transfer of your data to a third party and withdraw consent at any time.

Who is the Data Protection Officer?

Comptoir Sud Pacifique has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with data protection regulations. You can contact them at rgpd@comptoir-sud-pacifique.com.